Keurig® brewer performance matters. Descaling regularly removes mineral build up that can affect taste and quality, ensuring your Keurig® brewer brews a perfect cup, every time.

Depending on the mineral content of your water, calcium deposits or scale may build up in your brewer. Scale is non-toxic but if left unattended can hinder brewer performance. Regularly descaling your brewer every 3-6 months helps maintain the heating element, and other internal parts that come in contact with water. Calcium deposits may build up faster, making it necessary to descale more often.

For step by step instructions and videos of how to descale your brewer, please access the following:

Keurig® Mini Plus
Keurig® Classic Coffee Maker
Keurig® 2.0 Brewer
Keurig® Rivo®
Keurig® Vue®

If you are having trouble viewing any of our videos, click here for the written instructions.

While Keurig® brewers are made to be used at elevations up to 6,000 ft., pods may need to be pre-punctured prior to brewing to release the pressure inside. To do this simply drop the pod into the pod chamber and push down slowly so that the bottom of the pod is punctured by the exit needle in the bottom of the chamber. Also, the Keurig® Special Edition, Ultimate, Platinum, Select, and OfficePRO® Premier brewers are equipped with a temperature control so you may want to experiment lowering the brew temperature in elevated areas. Additionally, the Keurig® 2.0 / Plus Series has a specific ‘High Altitude’ setting to enable for use in high altitudes.

Keurig believes that the optimal temperature for brewing coffee, tea, and hot cocoa is 192°F. This is the internal temperature of the water in your brewer. However, once your coffee, tea, or hot cocoa is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 180-185°F in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the coffee significantly. Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler.

To maximize initial in-cup temperature at home, we recommend running a small cup cleansing-brew prior to brewing a pod, which warms both the mug and the brewer.

The frequency of descaling depends on the level of mineral content of your water. This is why we recommend using filtered or bottled water. Calcium deposits or scale may build up in your brewer and hinder your brewer performance. Regularly descaling your brewer every 3 to 6 months helps prevent this from occurring. Your system will remind you when to descale with the prompt “Time to descale the brewer!” This reminder tracks the amount of liquid that has passed through the system and then prompts you to descale. If you postpone the descaling process, then the system will remind you again in 6 weeks. The reminder will only go away once the system has actually been descaled. However, if you feel that your water has a higher level of mineral content, then you should consider descaling more often.

For most Keurig® home brewers, you may purchase a replacement removable Water Reservoir or removable Drip Tray on Keurig.com. To find a removable Water Reservoir or removable Drip Tray for your brewer, click here: View parts

Please note: Not all Keurig® home brewer replacement parts are available online so if you cannot find the part you’re looking for, please contact our Customer Service team. Please have your Serial Number available when calling.

Keurig® home brewers use the most power during their initial startup. When heating for the first time after being off, peak usage is 1,500 watts. If the power is kept on, the brewer will keep the internal tank up to temperature using between 200 – 400 watts when heating. While idle and not maintaining heat, the brewer will use the average electricity of a 60 watt light bulb.

The Cold Water Reservoir for Keurig® brewers is made out of a plastic called Polystyrene. This material is FDA approved BPA free.

We are sorry that you are having issues with your Keurig® brewer. Customer Satisfaction is very important to us at Keurig so please contact our Keurig Customer Care team directly at 1-866-901-2739. They are available 7 days a week, between 7:00 a.m. and 10:00 p.m. (ET), and are ready to help you make the most of your brewing experience.

Keurig strongly recommends that our home brewers be used at home and our commercial brewers be placed in commercial/office settings. That is why our home brewers are UL Listed for Household use only and our commercial brewers are UL Listed for Commercial use only. If you would like to purchase a brewer for your office, please visit our Commercial site. If you would like to purchase a brewer for your home visit our home brewer's web page. 

Yes, the Drip Tray captures the excess liquid from the brewing process. It should be emptied after approximately every 8 brews. As a reminder, the small red tower in the Drip Tray will become elevated.

Since both the brewing and frothing processes utilize the same internal mechanism, only one process can be performed at a time. For each espresso beverage, we recommend brewing first, then frothing, and finally combining.

An espresso will be approximately 167 -176 degrees Fahrenheit which is slightly lower than an average coffee at 194-203 degrees Fahrenheit. Heated milk will range between 149 -158 degrees Fahrenheit, depending on how much milk was placed in the Frothing Pitcher.

No, the system does not accommodate a filter in the Water Reservoir. We recommend using bottled water.

The Drip Tray will hold up to 8 ounces of liquid. We recommend checking it frequently to empty and clean.

The Rivo® is programmed to turn off automatically after 2 minutes of idle time, however to manually turn off the brewer just unplug the power cord.

Approximately 1 minute after pushing the Power button, the lights on the Control Panel light up and a beep is heard. When the lights start flashing, the brewer is ready.

Bars are used to measure pressure in high pressure devices. The Rivo® System uses up to 15 bars during the brew cycle, following the Italian standard for brewing espresso.

No, the Rivo® System is optimally designed for the Frothing Pitcher, so that one obtains perfect hot or cold froth – every time.

The Rivo® System allows customization of your cappuccino or latte by selecting any form of fresh milk– skim, whole, soy, rice, almond, etc. However, different brands will produce different results. For best results, be sure that the milk is cold, as cold milk is the most receptive to frothing.

It is possible that there was not enough milk in the Frothing Pitcher, which can cause overflowing. If this occurred, the system should be thoroughly cleaned before trying again.

Yes, the level of froth will depend on the milk selected. If one desires more froth, then, in general, one should use skim milk versus whole milk. Although you’re also able to froth soy, almond, and rice milk, it is more difficult to achieve a similar level of froth as skim milk. Note: In Italy, espresso beverages are typically made with whole milk, creating less volume, but more richness in foam.

PSI (pounds per square inch) refers to a different way of measuring pressure. 14.7 PSI equal 1 bar, the term used to measure high pressure systems. Espresso makers are usually measured in bars versus PSI.

Gently stretch the spring, so that it is placed again on the external track of the Frothing Whisk. If the spring is lost, it may be replaced as part of the Frothing Pitcher.

No, the temperature is not adjustable.

No, it is not possible to steam the milk without frothing. However, if the goal is to have less froth, then fill the Frothing Pitcher with milk up to the MAX line and push the latte function

The MIN line holds up to 4.5 oz. of liquid whereas the MAX line holds up to 6.0 oz. of liquid.