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If the Red Heating Light does not illuminate, or if the Red Heating Light illuminates but never changes to blue for brewing, please try the following troubleshooting steps:

Materials Needed:

• Mug

Troubleshooting Steps:

Step 1: Reset the brewer by pressing the power button to turn off the brewer

Step 2: Place a mug on the Drip Tray

Step 3: Empty the internal Hot Water Tank:

1. Ensure the brewer is powered off (keep it plugged in)
2. Lower the Cold Water Reservoir Lid
3. Press and hold down the BREW Button and continue to hold until all the water is dispensed into the mug. There will be a 3 to 5 second delay before water begins to dispense.

Step 4: Turn the brewer on by pressing the power button. The Fill Water Reservoir light should be flashing

Step 5: Add the water to the Cold Water Reservoir. Is the brewer heating?

• Yes: Troubleshooting successful – you are ready to brew!
• No: Please contact our Customer Service team for further assistance at 1-866-901-BREW(2739)