Vue Support
 
Support
Stay up to date with the latest news and new arrivals direct to your inbox

Support Home  >

Vue® Support

Keurig® Support
Vue® Support
How to Clean and Descale Your Brewer

Keurig® brewer performance matters. Descaling regularly removes mineral build up that can affect taste and quality, ensuring your Keurig® brewer brews a perfect cup, every time.

Depending on the mineral content of your water, calcium deposits or scale may build up in your brewer. Scale is non-toxic but if left unattended can hinder brewer performance. Regularly descaling your brewer every 3-6 months helps maintain the heating element, and other internal parts that come in contact with water. Calcium deposits may build up faster, making it necessary to descale more often.

For step by step instructions and videos of how to descale your brewer, please access the following:

Keurig® Mini Plus
Keurig® Classic Coffee Maker
Keurig® 2.0 Brewer
Keurig® Rivo®
Keurig® Vue®

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

How hot is the water in the brewer?

Keurig believes that the optimal temperature for brewing coffee, tea, and hot cocoa is 192°F. This is the internal temperature of the water in your brewer. However, once your coffee, tea, or hot cocoa is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 180-185°F in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the coffee significantly. Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler.

To maximize initial in-cup temperature at home, we recommend running a small cup cleansing-brew prior to brewing a pod, which warms both the mug and the brewer.

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

Using a Keurig® Brewer at High Altitude

While Keurig® brewers are made to be used at elevations up to 6,000 ft., pods may need to be pre-punctured prior to brewing to release the pressure inside. To do this simply drop the pod into the pod chamber and push down slowly so that the bottom of the pod is punctured by the exit needle in the bottom of the chamber. Also, the Keurig® Special Edition, Ultimate, Platinum, Select, and OfficePRO® Premier brewers are equipped with a temperature control so you may want to experiment lowering the brew temperature in elevated areas. Additionally, the Keurig® 2.0 / Plus Series has a specific ‘High Altitude’ setting to enable for use in high altitudes.

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

How often do I need to descale my system?

The frequency of descaling depends on the level of mineral content of your water. This is why we recommend using filtered or bottled water. Calcium deposits or scale may build up in your brewer and hinder your brewer performance. Regularly descaling your brewer every 3 to 6 months helps prevent this from occurring. Your system will remind you when to descale with the prompt “Time to descale the brewer!” This reminder tracks the amount of liquid that has passed through the system and then prompts you to descale. If you postpone the descaling process, then the system will remind you again in 6 weeks. The reminder will only go away once the system has actually been descaled. However, if you feel that your water has a higher level of mineral content, then you should consider descaling more often.

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

Where can I purchase brewer replacement parts such as a Drip Tray or Water Reservoir?

For most Keurig® home brewers, you may purchase a replacement removable Water Reservoir or removable Drip Tray on Keurig.com. To find a removable Water Reservoir or removable Drip Tray for your brewer, click here: View parts

Please note: Not all Keurig® home brewer replacement parts are available online so if you cannot find the part you’re looking for, please contact our Customer Service team. Please have your Serial Number available when calling.

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

How much power does my brewer use?

Keurig® home brewers use the most power during their initial startup. When heating for the first time after being off, peak usage is 1,500 watts. If the power is kept on, the brewer will keep the internal tank up to temperature using between 200 – 400 watts when heating. While idle and not maintaining heat, the brewer will use the average electricity of a 60 watt light bulb.

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

What type of plastic is the Water Reservoir made from?

The Cold Water Reservoir for Keurig® brewers is made out of a plastic called Polystyrene. This material is FDA approved BPA free.

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

My brewer is not working, can I have it serviced?

We are sorry that you are having issues with your Keurig® brewer. Customer Satisfaction is very important to us at Keurig so please contact our Keurig Customer Care team directly at 1-866-901-2739. They are available 7 days a week, between 7:00 a.m. and 10:00 p.m. (ET), and are ready to help you make the most of your brewing experience.

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

Can I use a home brewer in my office?

Keurig strongly recommends that our home brewers be used at home and our commercial brewers be placed in commercial/office settings. That is why our home brewers are UL Listed for Household use only and our commercial brewers are UL Listed for Commercial use only. If you would like to purchase a brewer for your home visit our home brewer's web page. If you would like to purchase a brewer for a small to medium office please consider our small-medium office brewers that can be purchased directly at Keurig.com.

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

What is the difference between Keurig® Home and Work brewers?

Our Work brewers are commercial grade and include UL Commercial certification. They are engineered for the robust use found in commercial establishments. Our Home brewers are UL Listed for Household use only. Click here for more details.

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

How much liquid does the Drip Tray hold?

The Drip Tray will hold up to 8 ounces of liquid. We recommend checking it frequently to empty and clean.

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

V600 Brewer User Guide

Click here for the V600 User Guide

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

V500 Brewer User Guide

Click here for the V500 User Guide

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

V700 Brewer User Guide

Click here for the V700 User Guide

Was this answer helpful?

Yes

   

No

Thank You for your feedback.

Vue® Support Videos

How to Descale Your Keurig® Vue® Brewer

Cleaning Your Keurig® Vue® Brew Head

How to Run a Cleansing Brew in Your Keurig® Vue® Brewer








Contact Us
 Call

1-866-901-BREW (2739)

Toll-free, 7 days a week
7 am - 10 pm EST
 Email
Email us your questions.
We will get back to you within 2
business days
 Mail
Keurig Green Mountain, Inc.
53 South Avenue
Burlington, MA 01803