Keurig® brewer performance matters. Descaling regularly removes mineral build up that can affect taste and quality, ensuring your Keurig® brewer brews a perfect cup, every time.

Depending on the mineral content of your water, calcium deposits or scale may build up in your brewer. Scale is non-toxic but if left unattended can hinder brewer performance. Regularly descaling your brewer every 3-6 months helps maintain the heating element, and other internal parts that come in contact with water. Calcium deposits may build up faster, making it necessary to descale more often.

For step by step instructions and videos of how to descale your brewer, please access the following:

Keurig® Mini Plus
Keurig® Classic Coffee Maker
Keurig® 2.0 Brewer
Keurig® Rivo®
Keurig® Vue®

If you are having trouble viewing any of our videos, click here for the written instructions.

In cooperation with the U.S. Consumer Product Safety Commission (“CPSC”) and Health Canada, Keurig Green Mountain, Inc. voluntarily recalled in December 2014 MINI Plus Brewing System units with model number K10 (formerly identified as B31) manufactured between December 2009 and July 2014.  This issue does not affect any other brewer models.

What Occurs?
Hot liquid could escape from certain MINI Plus Brewing System units during use. Keurig has determined that this event is more likely to occur if the brewer is used to brew more than two cups in quick succession. 

How do I verify my brewer is part of the recall?
To determine if your brewer is among those units potentially affected based on the serial number displayed on the bottom of the unit (pictured below) please call 1-844-255-7886, Monday through Friday from 8 a.m. to 5 p.m. (EST) or email csrah@Keurig.com.    Please have the serial number of your brewer available when you call.

What if my brewer is part of the recall?
If your brewer is part of the recall we will send you a free, easy-to-install repair kit which resolves the potential issue.

Is it safe to Use My Brewer?
In the meantime, you can continue to use your brewer. We recommend you avoid brewing more than two cups in rapid succession and maintain an arm’s length distance from the brewer during the brewing process. 

If you purchased the product as a gift, please notify the gift recipient of this important safety information. 

The satisfaction and safety of our consumers is our highest priority and we are committed to resolving this issue as quickly as possible. 


Serial Number Location:
The serial number for our K10 MINI series can be found on the bottom of the brewer. Take care when turning over your brewer, especially if you have already added water to it.
 

In order to deliver the perfect cup, mug, or carafe every time, your Keurig® Plus Series or Keurig® 2.0 brewer must recognize the K-Cup®, Vue®, K-Mug® or K-Carafe® pod that has been inserted. Therefore, Keurig® cannot guarantee that pods not recognized by the brewer will work. Look for the Keurig® logo on your favorite pod varieties to ensure a delicious cup every time. However, our My K-Cup® Reusable Coffee Filter accessory is available for purchase separately, and gives you the flexibility to brew the ground coffee of your choice.

Keurig® Classic Series brewers are our original K-Cup® pod brewers.

The Keurig® Classic Series includes the Keurig® K-Mini™, Keurig® K-Classic™, Keurig® K-Compact™, Keurig® K-Select™ and Keurig® K-Elite™ coffee makers. Functionally, these are comparable to our original K10 MINI Plus brewer and K45 Elite brewers.

For more details on each brewer, check out our Brewer Overview article

Keurig® Classic Series brewers are also compatible with the Universal My K-Cup® Reusable Coffee Filter, which provides added flexibility by giving you the opportunity to brew your own ground coffee.

Note that Keurig® Classic Series brewers are not compatible with K-Mug® or K-Carafe® pods, nor with the Keurig® Carafe.

• K200 series: 40 ounces
• K300 series: 60 ounces
• K400 series: 70 ounces
• K500 series: 80 ounces

The frequency of descaling depends on the level of mineral content of your water. This is why we recommend using filtered or bottled water. Calcium deposits or scale may build up in your brewer and hinder your brewer performance. Regularly descaling your brewer every 3 to 6 months helps prevent this from occurring. Your system will remind you when to descale with the prompt “Time to descale the brewer!” This reminder tracks the amount of liquid that has passed through the system and then prompts you to descale. If you postpone the descaling process, then the system will remind you again in 6 weeks. The reminder will only go away once the system has actually been descaled. However, if you feel that your water has a higher level of mineral content, then you should consider descaling more often.

Keurig believes that the optimal temperature for brewing coffee, tea, and hot cocoa is 192°F. This is the internal temperature of the water in your brewer. However, once your coffee, tea, or hot cocoa is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 180-185°F in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the coffee significantly. Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler.

To maximize initial in-cup temperature at home, we recommend running a small cup cleansing-brew prior to brewing a pod, which warms both the mug and the brewer.

While Keurig® brewers are made to be used at elevations up to 6,000 ft., pods may need to be pre-punctured prior to brewing to release the pressure inside. To do this simply drop the pod into the pod chamber and push down slowly so that the bottom of the pod is punctured by the exit needle in the bottom of the chamber. Also, the Keurig® Special Edition, Ultimate, Platinum, Select, and OfficePRO® Premier brewers are equipped with a temperature control so you may want to experiment lowering the brew temperature in elevated areas. Additionally, the Keurig® 2.0 / Plus Series has a specific ‘High Altitude’ setting to enable for use in high altitudes.

To access the Cold Water Reservoir, lift the lid. If your K15 is an older model, remove the Water Level Guide. Clean inside the reservoir with a damp, non-abrasive lint-free cloth as necessary. Replace the Water Level Guide if necessary and lower the lid when finished.

This issue is specific to the K10 MINI Plus brewer model (formerly identified as B31) manufactured between December 2009 and July 2014. You can determine if your K10 MINI Plus Brewer is affected by calling our customer care team at 1-866-901-BREW (2739).

For most Keurig® home brewers, you may purchase a replacement removable Water Reservoir or removable Drip Tray on Keurig.com. To find a removable Water Reservoir or removable Drip Tray for your brewer, click here: View parts

Please note: Not all Keurig® home brewer replacement parts are available online so if you cannot find the part you’re looking for, please contact our Customer Service team. Please have your Serial Number available when calling.

With the Keurig® Plus Series / Keurig® 2.0 brewers, K-Carafe® pods are brewed on Keurig® Brew #1. Keurig® Brews #2 through #6 are used for additional beverage types, including two-step, café -style beverages, and hot cocoas. For example, Keurig® Vue® pods are brewed on Keurig® Brew #4.

You can add between 6 and 10 oz. to the brewer’s Cold Water Reservoir. 10 oz. is the maximum amount that you can brew at one time with these brewers.

All of our Classic Series models, including the K-Select™ brewer, only brew K-Cup® pods. The K-Carafe® and K-Mug® pods are specifically designed for use with our Plus Series brewers which include the K200, K400, and K500.

The internal water temperature cannot be adjusted on the K15 and K50/K55 models.

The Brewer Maintenance Accessory assists in cleaning out the natural build-up of coffee grounds that can form in the entrance needle of your Keurig® brewer. If you are having trouble brewing, or experiencing interrupted brews, you may have coffee grounds stuck in the entrance needle. The Brewer Maintenance Accessory can help to remedy the problem, and it is compatible with all Keurig® 2.0 / Keurig® Plus Series brewers. Your Keurig® Plus Series Coffee Maker includes the Brewer Maintenance Accessory. If you need one for a Keurig® 2.0 brewer you previously purchased, Keurig Customer Care can assist you via email, or you may call 1-866-901-2739.

Under normal operation, the brewer will automatically shut off when it is idle for longer than 90 seconds. Just press the Power Button to restart.

Keurig® Carafes are specially designed to brew K-Carafe® pods in Keurig® 2.0 /Plus Series brewers only. They are not compatible with any other brewer models.

Yes, you can adjust the brew temperature on certain models within the Keurig® Plus Series (K425/K475 and K525/575). Please see the user guide to learn how to adjust the brew temperature.

Yes! The My K-Cup® reusable filter accessory is compatible with the K-Select™ brewer.

If more than 10 oz. is added to the Cold Water Reservoir the excess will collect in the Drip Tray. This is by design and does not necessarily mean water is leaking from the brewer.

Yes! The K-Select brewer offers simple button controls so consumers can choose to brew a 6, 8, 10, or 12 ounce cup with a K-Cup® pod.

Yes. When the system identifies the kind of pod inserted into the brewer, the brewer will automatically set itself to brew the pod at its optimized brew setting. Users are able to adjust the size to suit their individual taste preferences.

All Keurig® Classic Series models, including our K-Select™ brewer, only brew K-Cup® pods.

Under normal operation, the Brew Button will flash red when the brewer is heating and will turn solid red when brewing.If the Brew Button flashes red longer than 3 minutes, please contact Customer Service at 1-866-901-BREW (2739).

The brewer is 12.5 inches high, 9.2 inches wide, and 11.6 inches deep. The brewer weight is 7.35 pounds with an empty water reservoir.

For the K425/K475 and K525/K575 models the following internal temperatures are used:

• Low: 182° F for K-Cup® and 187° F for K-Mug®, Vue®, and K-Carafe® pods
• High: 192° F for K-Cup® and 197° F for K-Mug®, Vue®, and K-Carafe® pods

Please note, the internal temperature is different from the dispensed temperature of the coffee.

Keurig® Plus Series / Keurig® 2.0 brewers have a high altitude setting to optimize use by customers living at higher altitudes. To ensure your brewer works properly at higher altitudes (5,000 feet and above), enable the HIGH ALTITUDE mode in the SETTINGS section of your brewer.

Currently at this time we do not have a My K-Cup® filter accessory available to brew on carafe settings.

The red indicator means that the Drip Tray is almost full. Carefully remove the Drip Tray and empty its contents into the sink and wash with warm, soapy water.

The Keurig® Plus Series / Keurig® 2.0 brewers offer you the ability to use one Keurig® system to both brew a single cup and a four-cup carafe simply and conveniently using Keurig® brand pods.

Yes! The K-Select™ brewer will automatically turn off after 2 hours of idle time. The auto off feature can be disabled if you wish to keep the brewer on at all times.

Our K-Select brewer has a preset brew temperature to optimize taste. The temperature of the dispensed beverage will be about 180 degrees F.

The Cold Water Reservoir for Keurig® brewers is made out of a plastic called Polystyrene. This material is FDA approved BPA free.

Keurig® home brewers use the most power during their initial startup. When heating for the first time after being off, peak usage is 1,500 watts. If the power is kept on, the brewer will keep the internal tank up to temperature using between 200 – 400 watts when heating. While idle and not maintaining heat, the brewer will use the average electricity of a 60 watt light bulb.

To make hot cocoa and other specialty beverages like mocha or tea with the Keurig® Plus Series / Keurig® 2.0 brewers, simply insert the pod and lower the bail. On the screen, you will notice a button for “Hot Cocoa/ Other”. Activate this button by touching it. Press the blinking “Brew” button and enjoy! After enjoying a hot cocoa, it is important to perform a cleansing brew.

Consumers are not limited to brewing only Keurig® owned and licensed brand pods in the K-Select™ brewer. We recommend brewing with our Keurig® pods for the best beverage experience.

With the Keurig® Plus Series / Keurig® 2.0 brewers, the Power Button icon is located in the bottom right corner of the brewer screen. It will appear once the brewer has been plugged in.

For safety reasons, we designed Keurig® carafes to sync with the Keurig® Plus Series of brewers to ensure as best we could that when you put in a carafe pod they can safely brew the volume of coffee that will be delivered when they push the button for a carafe brew.

Therefore, you will not be able to brew a carafe without the included carafe or Stainless Steel Carafe.

We are sorry that you are having issues with your Keurig® brewer. Customer Satisfaction is very important to us at Keurig so please contact our Keurig Customer Care team directly at 1-866-901-2739. They are available 7 days a week, between 7:00 a.m. and 10:00 p.m. (ET), and are ready to help you make the most of your brewing experience.

The brewing process depends on the beverage being brewed. If you are brewing a K-Cup® pod and have selected STRONG, the brew process is adjusted to optimize the beverage. This may result in a pulsating stream versus a constant stream for other beverages.

Keurig® Plus Series brewers incorporate the same brew technology as Keurig® 2.0 brewers. We continually evolve our product lines based on consumer feedback. The Keurig® Plus series brewers have additional features such a temperature control feature and favorite brew settings.

Our K-Compact brewer has a preset brew temperature to optimize taste. The brew temperature of the dispensed beverage will be approximately 180 degrees F.

Our Work brewers are commercial grade and include UL Commercial certification. They are engineered for the robust use found in commercial establishments. Our Home brewers are UL Listed for Household use only. Click here for more details.

Keurig strongly recommends that our home brewers be used at home and our commercial brewers be placed in commercial/office settings. That is why our home brewers are UL Listed for Household use only and our commercial brewers are UL Listed for Commercial use only. If you would like to purchase a brewer for your home visit our home brewer's web page. If you would like to purchase a brewer for a small to medium office please consider our small-medium office brewers that can be purchased directly at Keurig.com.

No, we do not recommend placing any part of the Keurig® Plus Series® / Keurig® 2.0 System in the dishwasher. Washing by hand is best.

It is not recommended to remove the Carafe during the brewing process. However, if you do the brew process will stop. You may experience a few droplets as the system comes to a stop, so please be careful. When the Carafe is put in place again, the system will start from the beginning of the brewing process and will NOT continue where it left off.

Similar to our other Keurig® brewers, Keurig® Plus Series / Keurig®2.0 brewers are UL (Underwriter’s Laboratories, Inc.) Household Listed.

The Drip Tray will hold up to 8 ounces of liquid. We recommend checking it frequently to empty and clean.

To stop the brewing process, press and hold the Power Button. For safety reasons, do not lift the bail during the brew process. Remove and dispose of any used pod. Brewing a used pod is not recommended.