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K-Cup® & Keurig® 2.0 Support
How to Clean and Descale Your Brewer

Keurig® brewer performance matters. Descaling regularly removes mineral build up that can affect taste and quality, ensuring your Keurig® brewer brews a perfect cup, every time.

Depending on the mineral content of your water, calcium deposits or scale may build up in your brewer. Scale is non-toxic but if left unattended can hinder brewer performance. Regularly descaling your brewer every 3-6 months helps maintain the heating element, and other internal parts that come in contact with water. Calcium deposits may build up faster, making it necessary to descale more often.

For step by step instructions and videos of how to descale your brewer, please access the following:

Keurig® Mini Plus
Keurig® Classic Coffee Maker
Keurig® 2.0 Brewer
Keurig® Rivo®
Keurig® Vue®

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Do I need to buy special pods for Keurig® Plus Series / Keurig® 2.0 brewers?

In order to deliver the perfect cup, mug, or carafe every time, your Keurig® Plus Series or Keurig® 2.0 brewer must recognize the K-Cup®, Vue®, K-Mug® or K-Carafe® pod that has been inserted. Therefore, Keurig® cannot guarantee that pods not recognized by the brewer will work. Look for the Keurig® logo on your favorite pod varieties to ensure a delicious cup every time. However, our My K-Cup® Reusable Coffee Filter accessory is available for purchase separately, and gives you the flexibility to brew the ground coffee of your choice.

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How hot is the water in the brewer?

Keurig believes that the optimal temperature for brewing coffee, tea, and hot cocoa is 192°F. This is the internal temperature of the water in your brewer. However, once your coffee, tea, or hot cocoa is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 180-185°F in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the coffee significantly. Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler.

To maximize initial in-cup temperature at home, we recommend running a small cup cleansing-brew prior to brewing a pod, which warms both the mug and the brewer.

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What are Keurig® Classic Series brewers?

Keurig® Classic Series brewers are our original K-Cup® pod brewers.

The Keurig® Classic Series includes the Keurig® K-Mini™, Keurig® K-Classic™, Keurig® K-Compact™, Keurig® K-Select™ and Keurig® K-Elite™ coffee makers. Functionally, these are comparable to our original K10 MINI Plus brewer and K45 Elite brewers.

For more details on each brewer, check out our Brewer Overview article

Keurig® Classic Series brewers are also compatible with the Universal My K-Cup® Reusable Coffee Filter, which provides added flexibility by giving you the opportunity to brew your own ground coffee.

Note that Keurig® Classic Series brewers are not compatible with K-Mug® or K-Carafe® pods, nor with the Keurig® Carafe.

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How much water do the Keurig® 2.0 Water Reservoirs hold?

  • K200 series: 40 ounces
  • K300 series: 60 ounces
  • K400 series: 70 ounces
  • K500 series: 80 ounces

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Where can I purchase brewer replacement parts such as a Drip Tray or Water Reservoir?

For most Keurig® home brewers, you may purchase a replacement removable Water Reservoir or removable Drip Tray on Keurig.com. To find a removable Water Reservoir or removable Drip Tray for your brewer, click here: View parts

Please note: Not all Keurig® home brewer replacement parts are available online so if you cannot find the part you’re looking for, please contact our Customer Service team. Please have your Serial Number available when calling.

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How often do I need to descale my system?

The frequency of descaling depends on the level of mineral content of your water. This is why we recommend using filtered or bottled water. Calcium deposits or scale may build up in your brewer and hinder your brewer performance. Regularly descaling your brewer every 3 to 6 months helps prevent this from occurring. Your system will remind you when to descale with the prompt “Time to descale the brewer!” This reminder tracks the amount of liquid that has passed through the system and then prompts you to descale. If you postpone the descaling process, then the system will remind you again in 6 weeks. The reminder will only go away once the system has actually been descaled. However, if you feel that your water has a higher level of mineral content, then you should consider descaling more often.

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Using a Keurig® Brewer at High Altitude

While Keurig® brewers are made to be used at elevations up to 6,000 ft., pods may need to be pre-punctured prior to brewing to release the pressure inside. To do this simply drop the pod into the pod chamber and push down slowly so that the bottom of the pod is punctured by the exit needle in the bottom of the chamber. Also, the Keurig® Special Edition, Ultimate, Platinum, Select, and OfficePRO® Premier brewers are equipped with a temperature control so you may want to experiment lowering the brew temperature in elevated areas. Additionally, the Keurig® 2.0 / Plus Series has a specific ‘High Altitude’ setting to enable for use in high altitudes.

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How do I clean the Cold Water Reservoir of the MINI Plus / Keurig® K15 brewer?

To access the Cold Water Reservoir, lift the lid. Remove the Water Level Guide and then clean inside the reservoir with a damp, non-abrasive lint-free cloth as necessary. Replace the Water Level Guide and lower the lid when finished.

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Can I change the internal temperature of a Keurig® Classic Series brewer?

The internal water temperature cannot be adjusted on the K15 and K50/K55 models.

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What are Keurig® Brews #1 - #6 for on my brewer?

With the Keurig® Plus Series / Keurig® 2.0 brewers, K-Carafe® pods are brewed on Keurig® Brew #1. Keurig® Brews #2 through #6 are used for additional beverage types, including two-step, café -style beverages, and hot cocoas. For example, Keurig® Vue® pods are brewed on Keurig® Brew #4.

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How much water can I add at a time to the MINI Plus / the Keurig® K15 brewer?

You can add between 6 and 10 oz. to the brewer’s Cold Water Reservoir. 10 oz. is the maximum amount that you can brew at one time with these brewers.

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What is the Brewer Maintenance Accessory tool?

The Brewer Maintenance Accessory assists in cleaning out the natural build-up of coffee grounds that can form in the entrance needle of your Keurig® brewer. If you are having trouble brewing, or experiencing interrupted brews, you may have coffee grounds stuck in the entrance needle. The Brewer Maintenance Accessory can help to remedy the problem, and it is compatible with all Keurig® 2.0 / Keurig® Plus Series brewers. Your Keurig® Plus Series Coffee Maker includes the Brewer Maintenance Accessory. If you need one for a Keurig® 2.0 brewer you previously purchased, Keurig Customer Care can assist you via email, or you may call 1-866-901-2739.

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Can I use K-Mug® and K-Carafe® pods with the K-Select™ brewer?

All of our Classic Series models, including the K-Select™ brewer, only brew K-Cup® pods. The K-Carafe® and K-Mug® pods are specifically designed for use with our Plus Series brewers which include the K200, K400, and K500.

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What type of plastic is the Water Reservoir made from?

The Cold Water Reservoir for Keurig® brewers is made out of a plastic called Polystyrene. This material is FDA approved BPA free.

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How do I verify my brewer is not part of the MINI Plus brewer recall?

This issue is specific to the K10 MINI Plus brewer model (formerly identified as B31) manufactured between December 2009 and July 2014. You can determine if your K10 MINI Plus Brewer is affected by visiting MiniPlusBrewer.com or by calling (844) 255-7886.

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Can I use the My K-Cup® filter accessory with the K-Select™ brewer?

Yes! The My K-Cup® reusable filter accessory is compatible with the K-Select™ brewer.

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What type of pods can I use in the K-Select™ brewer?

All Keurig® Classic Series models, including our K-Select™ brewer, only brew K-Cup® pods.

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What are the dimensions of the K-Select™ brewer?

The brewer is 12.5 inches high, 9.2 inches wide, and 11.6 inches deep. The brewer weight is 7.35 pounds with an empty water reservoir.

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How much power does my brewer use?

Keurig® home brewers use the most power during their initial startup. When heating for the first time after being off, peak usage is 1,500 watts. If the power is kept on, the brewer will keep the internal tank up to temperature using between 200 – 400 watts when heating. While idle and not maintaining heat, the brewer will use the average electricity of a 60 watt light bulb.

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My brewer has internal temperature control. What are the brew temperature ranges?

For the K425/K475 and K525/K575 models the following internal temperatures are used:

  • Low: 182° F for K-Cup® and 187° F for K-Mug®, Vue®, and K-Carafe® pods
  • High: 192° F for K-Cup® and 197° F for K-Mug®, Vue®, and K-Carafe® pods
Please note, the internal temperature is different from the dispensed temperature of the coffee.

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Can I use a Keurig® Carafe in a Keurig® Classic Series brewer?

Keurig® Carafes are specially designed to brew K-Carafe® pods in Keurig® 2.0 /Plus Series brewers only. They are not compatible with any other brewer models.

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What are the advantages to using the brewer carafe option?

The Keurig® Plus Series / Keurig® 2.0 brewers offer you the ability to use one Keurig® system to both brew a single cup and a four-cup carafe simply and conveniently using Keurig® brand pods.

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Can I adjust the size of my beverage with the Keurig® 2.0 brewer?

Yes. When the system identifies the kind of pod inserted into the brewer, the brewer will automatically set itself to brew the pod at its optimized brew setting. Users are able to adjust the size to suit their individual taste preferences.

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Why is the Brew Button Flashing Red on my MINI Plus / Keurig® K15 brewer?

Under normal operation, the Brew Button will flash red when the brewer is heating and will turn solid red when brewing.If the Brew Button flashes red longer than 3 minutes, please contact Customer Service at 1-866-901-BREW (2739).

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Can I adjust the size of my beverage with the K-Select™ brewer?

Yes! The K-Select brewer offers simple button controls so consumers can choose to brew a 6, 8, 10, or 12 ounce cup with a K-Cup® pod.

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My brewer is not working, can I have it serviced?

We are sorry that you are having issues with your Keurig® brewer. Customer Satisfaction is very important to us at Keurig so please contact our Keurig Customer Care team directly at 1-866-901-2739. They are available 7 days a week, between 7:00 a.m. and 10:00 p.m. (ET), and are ready to help you make the most of your brewing experience.

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Why can’t I use any carafe I want?

For safety reasons, we designed Keurig® carafes to sync with the Keurig® Plus Series of brewers to ensure as best we could that when you put in a carafe pod they can safely brew the volume of coffee that will be delivered when they push the button for a carafe brew.

Therefore, you will not be able to brew a carafe without the included carafe or Stainless Steel Carafe.

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Is there auto-off functionality for the K-Select™ brewer?

Yes! The K-Select™ brewer will automatically turn off after 2 hours of idle time. The auto off feature can be disabled if you wish to keep the brewer on at all times.

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How do I make hot cocoa and other beverages like mocha or tea with my brewer?

To make hot cocoa and other specialty beverages like mocha or tea with the Keurig® Plus Series / Keurig® 2.0 brewers, simply insert the pod and lower the bail. On the screen, you will notice a button for “Hot Cocoa/ Other”. Activate this button by touching it. Press the blinking “Brew” button and enjoy! After enjoying a hot cocoa, it is important to perform a cleansing brew.

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Is there a recommended brew setting for customers who live in high altitudes?

Keurig® Plus Series / Keurig® 2.0 brewers have a high altitude setting to optimize use by customers living at higher altitudes. To ensure your brewer works properly at higher altitudes (5,000 feet and above), enable the HIGH ALTITUDE mode in the SETTINGS section of your brewer.

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Why is there water in the Drip Tray of my MINI Plus / K15 brewer?

If more than 10 oz. is added to the Cold Water Reservoir the excess will collect in the Drip Tray. This is by design and does not necessarily mean water is leaking from the brewer.

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Can I adjust the brew temperature of my beverage?

Yes, you can adjust the brew temperature on certain models within the Keurig® Plus Series (K425/K475 and K525/575). Please see the user guide to learn how to adjust the brew temperature.

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Can I adjust the temperature of my beverage with the K-Select™ brewer?

Our K-Select brewer has a preset brew temperature to optimize taste. The temperature of the dispensed beverage will be about 180 degrees F.

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Am I limited to only brewing Keurig® brand pods in your K-Select™ brewer?

Consumers are not limited to brewing only Keurig® owned and licensed brand pods in the K-Select™ brewer. We recommend brewing with our Keurig® pods for the best beverage experience.

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What is the difference between Keurig® Home and Work brewers?

Our Work brewers are commercial grade and include UL Commercial certification. They are engineered for the robust use found in commercial establishments. Our Home brewers are UL Listed for Household use only. Click here for more details.

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What does the red indicator in the Drip Tray of my MINI Plus / K15 brewer mean?

The red indicator means that the Drip Tray is almost full. Carefully remove the Drip Tray and empty its contents into the sink and wash with warm, soapy water.

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Is there a My K-Cup® Reusable Filter accessory for use with the Carafe?

Currently at this time we do not have a My K-Cup® filter accessory available to brew on carafe settings.

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Can I use a home brewer in my office?

Keurig strongly recommends that our home brewers be used at home and our commercial brewers be placed in commercial/office settings. That is why our home brewers are UL Listed for Household use only and our commercial brewers are UL Listed for Commercial use only. If you would like to purchase a brewer for your home visit our home brewer's web page. If you would like to purchase a brewer for a small to medium office please consider our small-medium office brewers that can be purchased directly at Keurig.com.

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Is there a difference between the Keurig® Plus Series and Keurig® 2.0 brewers?

Keurig® Plus Series brewers incorporate the same brew technology as Keurig® 2.0 brewers. We continually evolve our product lines based on consumer feedback. The Keurig® Plus series brewers have additional features such a temperature control feature and favorite brew settings.

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I can't find the Power Button on my brewer, where is it located?

With the Keurig® Plus Series / Keurig® 2.0 brewers, the Power Button icon is located in the bottom right corner of the brewer screen. It will appear once the brewer has been plugged in.

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Does my MINI Plus / K15 brewer have an auto-off feature?

Under normal operation, the brewer will automatically shut off when it is idle for longer than 90 seconds. Just press the Power Button to restart.

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Why does the coffee come out in spurts and not a constant stream?

The brewing process depends on the beverage being brewed. If you are brewing a K-Cup® pod and have selected STRONG, the brew process is adjusted to optimize the beverage. This may result in a pulsating stream versus a constant stream for other beverages.

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Are any of the brewer components dishwasher safe?

No, we do not recommend placing any part of the Keurig® Plus Series® / Keurig® 2.0 System in the dishwasher. Washing by hand is best.

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Can I remove the Keurig® Carafe during the brew process?

It is not recommended to remove the Carafe during the brewing process. However, if you do the brew process will stop. You may experience a few droplets as the system comes to a stop, so please be careful. When the Carafe is put in place again, the system will start from the beginning of the brewing process and will NOT continue where it left off.

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What certifications do the Keurig® Plus Series / Keurig® 2.0 brewers have?

Similar to our other Keurig® brewers, Keurig® Plus Series / Keurig®2.0 brewers are UL (Underwriter’s Laboratories, Inc.) Household Listed.

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Can I adjust the temperature of my beverage with the K-Compact™ brewer?

Our K-Compact brewer has a preset brew temperature to optimize taste. The brew temperature of the dispensed beverage will be approximately 180 degrees F.

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How much liquid does the Drip Tray hold?

The Drip Tray will hold up to 8 ounces of liquid. We recommend checking it frequently to empty and clean.

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How do I stop the brew process?

To stop the brewing process, press and hold the Power Button. For safety reasons, do not lift the bail during the brew process. Remove and dispose of any used pod. Brewing a used pod is not recommended.

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K-Elite™ User Guide

Click here for the K-Elite™ User Guide

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K-Classic™ User Guide

Click here for the K-Classic™ User Guide! The K-Classic™ is also known as the K55 or the K50.

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K200 User Guide

Click here for the K200 User Guide

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K-Select™ User Guide

Click here for the K-Select™ User Guide

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K400 User Guide

Click here for the K400 User Guide

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K-Compact™ User Guide

Click here for the K-Compact™ User Guide

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K15 User Guide

Click here for the User Guide

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K500 User Guide

Click here for the K500 User Guide

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K300 User Guide

Click here for the K300 User Guide

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K-Cup® and Keurig® 2.0 Support Videos

How to Use Your Keurig® Water Filter

How to Use the Keurig® 2.0 Water Filter

How to Descale Your Keurig® MINI Plus Brewer






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