Why am I receiving the Oops Message?
If you’re receiving the Oops message, please ensure you’re using an authorized Keurig® pod.
To ensure you’re using authorized pods:
1. Verify the box has a Keurig® logo OR
2. Verify the pod has a light colored ring around the pod lid.
For more information, please visit http://www.Keurig.com/content/oops
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Having trouble brewing? You may have coffee grounds stuck in the brewer's entrance top needle (located under the handle part when lifted). Use the Brewer Maintenance Accessory and get back to brewing in a few quick steps!
Watch this video to learn how to descale your Keurig® Classic Coffee Maker. This video is intended for Classic Keurig® brewer models including the K-Compact®, K-Select® and K55 brewers.
Watch this video to learn how to descale your Keurig® 2.0 brewer!