There is water in the Drip Tray of my Rivo® System. Is that normal?
Yes, the Drip Tray captures the excess liquid from the brewing process. It should be emptied after approximately every 8 brews. As a reminder, the small red tower in the Drip Tray will become elevated.
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Having trouble brewing? You may have coffee grounds stuck in the brewer's entrance top needle (located under the handle part when lifted). Use the Brewer Maintenance Accessory and get back to brewing in a few quick steps!
Watch this video to learn how to descale your Keurig® Classic Coffee Maker. This video is intended for Classic Keurig® brewer models including the K-Compact®, K-Select® and K55 brewers.