Troubleshooting Tip: My K15 Brewer Isn’t Brewing
If your Keurig® K15 brewer isn’t brewing, please first make sure the brewer has power.
If using reverse osmosis or distilled water, the brewer may not operate correctly. Empty the Internal Hot Water Tank (click here for instructions) and then use filtered or bottled water.
Additionally, you may also experience this situation if using ice-cold water. To remediate, follow the below instructions:
- Press the Power Button. If the Add Water Indicator flashes blue, add water and attempt to brew. If the brewer loses power during the brew process, the brewer may need to be reset when power is restored. To reset, simply lift and lower the Handle.
- Check that the minimum water level of 6 oz. has been poured into the Cold Water Reservoir.
If the brewer still does not operate, please contact Customer Service at 1-866-901-BREW (2739).
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Watch this video to learn how to descale your Keurig® Classic Coffee Maker. This video is intended for Classic Keurig® brewer models including the K-Compact®, K-Select® and K55 brewers.
Watch this video to learn how to descale your Keurig® 2.0 brewer!
Having trouble brewing? You may have coffee grounds stuck in the brewer's entrance top needle (located under the handle part when lifted). Use the Brewer Maintenance Accessory and get back to brewing in a few quick steps!