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Troubleshooting Tip: My K15 Brewer Appears to be Leaking
Published  7/16/18

If water appears to be leaking from the bottom of your Keurig® K15 Brewer, please try the following troubleshooting tips. Note, if you have a different brewer, please see My Brewer Appears to be Leaking from the Bottom.

Note: If you have poured more than 10 oz. of water into the Reservoir, the chamber may have been overfilled. Excess water will flow into the Drip Tray by design. Empty the Drip Tray.

If you've verified more than 10 oz. of water hasn’t been poured into the Reservoir, please try the following steps:

Materials Needed:
  • Measuring Cup
  • Mug

Troubleshooting Steps:

Step 1: Place a mug on the Drip Tray

Step 2: Empty the internal Hot Water Tank -

  1. Power off the brewer (keep it plugged in)
  2. Lower the Cold Water Reservoir Lid
  3. Press and hold down the BREW Button and continue to hold until all the water is dispensed into the mug. There will be a 3 to 5 second delay before water begins to dispense.

Step 3: Wipe the water from underneath the brewer and empty any water in the Drip Tray

Step 4: Measure 6-8 oz. of water in the measuring cup and pour into the Cold Water Reservoir. Perform a water only brew (no pod)

Step 5: Is the brewer still leaking?

  • No: Troubleshooting successful – you are ready to brew!
  • Yes: Please contact our Customer Service team for further assistance at 1-866-901-BREW(2739)

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Keurig Green Mountain, Inc.
53 South Avenue
Burlington, MA 01803

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