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Keurig® Support
Troubleshooting Tip: Lights Flashing on my K-Cup® Brewer
Published  6/27/17

If the Add Water, Heat, and Medium Cup lights are flashing on your Keurig® K-Cup® brewer, please try the following troubleshooting tips:

Materials Needed:

  • Measuring Cup
  • Mug

Troubleshooting Steps:

Step 1: Ensure the Cold Water Reservoir is seated properly. Remove and reseat the Cold Water Reservoir to ensure alignment is correct.

Step 2: Perform a water only brew on the 6 oz. or 8 oz. size into a measuring cup. If the expected amount of water was not dispensed, continue to step 3. Otherwise, troubleshooting successful – you are ready to brew!

Step 3: Are you using a Water Filter?

  • Yes: remove the Water Filter and run a water only brew (no pod) into a measuring cup. If the brew is successful, change the Charcoal Filter and put the Water Filter back in the brewer. If the brew is not successful, proceed to Step 4.
  • No: proceed to Step 4

Step 4: Perform three more water only brews (no pods) on the 6 oz. or 8 oz. size into a measuring cup. By the last brew, was the correct amount of water dispensed? Use the measuring cup to determine the exact flow amount.

  • Yes: Troubleshooting successful – you are ready to brew!
  • No: Please contact our Customer Service team for further assistance at 1-866-901-BREW(2739)

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