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Return Policy
Published  6/13/18

No returns will be accepted without a Return Authorization Number. If returning a brewer, please have the brewer serial number available at the time of your call. We are available 7 days a week 7 a.m. – 10 p.m. EST at 866-901-BREW (2739).

Brewer Returns

Keurig.com brewer purchases carry a 30-day Money Back Guarantee. If you are not completely satisfied with your Keurig.com brewer, you may return it within 30 days of purchase. Please contact our Customer Service Department prior to taking advantage of the Keurig.com Money Back Guarantee. The return shipping charge is your responsibility. Your credit will be processed within 7-10 business days after receipt of your return and will post to the credit card used to make the purchase.

Accessory Returns

If you are not satisfied with an accessory purchased on Keurig.com, you may request a return for a replacement or credit of the purchase price. Your request must be made within 30 days of purchase. Please contact our Customer Service Department prior to returning the item. The return shipping charge is your responsibility. Your credit will be processed within 7-10 business days after receipt of your return and will post to the credit card used to make the purchase.

Beverage Returns

Beverages are not eligible for return or exchange. Many of our products are available in sample packs. We recommend these sample packs when trying new selections.


Product shipped to you from Keurig.com as a gift may be returned* for a credit to the original form of payment or exchanged for product of equal value. The return shipping charge is your responsibility. Your credit will be processed within 7-10 business days after receipt of your return and will post to the credit card used to make the purchase.

*Refund checks are not issued for gift returns, shipping is non-refundable.


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Watch this video to learn how to descale your Keurig® 2.0 brewer!
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